Privacy and Cookie Policies - CNSLab

Privacy and Cookie Policies

Our Privacy and Cookie Policies are here for you to learn more about how Omega Diagnostics Ltd (ODL) protect the personal information you share with us and what cookies we use to ensure that you have a great experience when using our digital services.

Our Privacy Commitment to you

At ODL, we take our responsibilities regarding the protection of customer information very seriously and are committed to protecting your privacy, keeping your data safe and not doing anything with it that you wouldn’t reasonably expect.

Our Privacy Policy explains what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy. For more details, please read our full Privacy Policy or click on the sections below that you want to find more information about.

This policy demonstrates our commitment to protecting the privacy and security of your personal information. This privacy policy describes how ODL collects, processes and retains your personal information. We’ve updated our privacy policy and we’ll update it again from time to time, so please check back regularly.

  • Queries

    You have the right to make a complaint at any time in the UK/EU this would be to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

    We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

    If you have any questions or comments regarding this policy, please email gdpr@omegadiagnostics.co.uk.

  • Who we are

    Omega Diagnostics Ltd (registered in Scotland with company number SC107178) which is part of the Omega Diagnostics Group PLC registered in England and Wales with company number 5017761.

    Omega Diagnostics Ltd is focused on selling a wide range of specialist products, primarily in the immunoassay, in-vitro diagnostics (IVD) market within two segments:

    • Health and Nutrition
    • Global Health

     

    Our Mission is to improve human health and well-being through innovative diagnostic tests and global partnerships.

    Omega Diagnostics Ltd is responsible for your personal data.

    We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this Policy. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

    Email address: gdpr@omegadiagnostics.co.uk

    The company has three offices one in Scotland (HQ), England and India:

    Omega Diagnostics Ltd. (HQ),
    Omega House,
    Hillfoots Business Village,
    Alva FK12 5DQ
    Scotland
    T: +44 (1259) 763030

    Omega Diagnostics Ltd. (CNS & Genesis Diagnostics),
    Eden Research Park,
    Henry Crabb Road,
    Littleport CB6 1SE
    England
    T: +44 (1353) 862220

    Omega Dx (Asia) Pvt Ltd.
    508, 5th floor,
    Western Edge I,
    Kanakia Spaces,
    Western Express Highway,
    Borivali (East),
    Mumbai 400 066,
    India
    T: +91 (22) 28702251

  • What information we collect and what do we use it for?

    Personal data or information means any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, payment details as well as information relating to your general health.

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    • Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender
    • Contact Data includes address, email address and telephone numbers
    • Financial Data includes bank account and payment card details
    • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us
    • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
    • Enquiry Data includes data you provided us with when you contact us for customer service assistance (by any means of communication including written communications, via our website, telephone, email, or our social media channels) or when you visit us at a public event, such as a trade show or exhibition or participate in one of our surveys, we may record all customer service communications and keep information about the particular communication, including your name, the product(s) you bought, the reason why you contacted us, and the advice we gave you so we can track the resolution of any customer service issues and for customer service training purposes.
    • Usage Data includes information about how you use our website, products and services, as well as the frequency and pattern of your service use
    • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
    • Wellness Data which includes data you provide related to your diet, lifestyle habits, and general wellness. We collect this data in order to provide relevant services and tailored features, which are specific to you. For example meal plans, reporting and analytics, and product recommendations.
    • Health Data which includes the results of any tests that you purchased and sent to us to process.
    • Aggregated Data such as statistical or demographic data. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
  • How we will use your data
    • To provide you with the services, products or information you asked for – for example process your samples within our lab services
    • To register you as a professional practitioner so we are able to offer our lab services
    • Process payments for our products and services
    • Where we need to perform the contract, we are about to enter into or have entered into with you
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
    • Where we need to comply with a legal or regulatory obligation
    • Keep a record of your relationship with us
    • Ensure we know how you prefer to be contacted
    • Understand how we can improve our services or information
    • To keep you updated on our products and services
  • Where we collect your data from?

    We collect your personal information through a number of different sources:

    • Via our website/digital platform/ e-learning platform
    • On our Laboratory Information Management System (LIMS)
    • Via sample information forms when you return your sample to the service laboratory to be tested
    • Through transactions made by phone or via our website
    • Via laboratory samples

    Lawful Basis

    1. For business customers, our lawful basis is legitimate interest as it’s necessary to inform business customers and stakeholders about our products/services to grow their business offering and ours.
    2. For consumers and users of our Global Health e-learning platform, our lawful basis for processing data is explicit consent.
  • Data Retention

    We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

    We may retain your personal data for a longer period where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or in the event of a complaint, or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    Once your account is dormant we will retain your data as follows:

    • Health data - 8 years
    • Training data - 1 year

     

    In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. As you cannot be identified this data is not subject to GDPR in which case we may use this information indefinitely and will not need to inform you.

    Lab Services
    Serum and Plasma samples are stored frozen and retained for no longer than a period of 1 month in our laboratory in Littleport, in accordance with the Royal College of Pathologists Guidelines. Additional testing or retests will only be performed upon specific request by the client. Samples will be disposed of after this period by incineration.

    Payments
    Payment card details received over the phone, by post or at seminars and exhibitions are either processed at point of receipt or at our Littleport office. All payment card details are securely destroyed after payment has been made.

    We also adhere to the Payment Card Industry Data Security Standards (PCI-DSS), see Digital Services.

  • Digital Services and Communication

    Website
    www.camnutri.com is hosted on Shopify Inc. who are head quartered in Canada. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. For further information, please view Shopify’s Privacy Policy.

    E-Learning Platform
    Our E-Learning Platform used within our Global Health division is hosted by Walkgrove. They provide us with the platform that allows us to offer you training material in relation to the products we offer. Your data will be stored through Walkgrove. For further information, please view Walkgrove’s Privacy Policy.

    Social Media
    When you use a social media platform and interact with CNS, you do so by consenting to the terms & conditions of such platforms. This can include Facebook, Twitter, Instagram, LinkedIn, Pinterest, YouTube and Google+. For more information, please see their individual Terms & Conditions and privacy policies.

    eNewsletters | Marketing
    We will send you marketing emails and newsletters to keep you updated on our products and services. You can at any time opt out of receiving these emails.

    Third-party links
    Our applications, platforms and website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements when you leave our website, we encourage you to read the privacy notice of every website you visit.

    Surveys
    From time to time, CNS will carry out surveys to collect information from suppliers, practitioners and consumers to establish areas for improvement and quality monitoring.
    In most cases Survey Monkey will be deployed for such activities.

    SurveyMonkey Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield. SurveyMonkey is committed to subjecting all personal information and data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov/ or visit (https://www.surveymonkey.co.uk/mp/legal/privacy-policy).

    Payments
    Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  • Cookies

    We log visitors' domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the site.

    This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.

  • What is a Cookie and why are they used?

    What is a Cookie?
    A Cookie is a small text file which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular user and website.

    Why do we use Cookies?
    Cookies are a convenient way to carry information from one session on a website to another, or between sessions on related websites. This makes your visit to our site smoother. It also remembers your preferences and allows us to customise your experience.

    Cookies also allow us to monitor and measure how visitors engage with our website. We can discover what areas of the site are popular, how often visitors return, have they accessed the website from a desktop computer or a mobile device and so on. By understanding this information, we can improve and enhance the customer journey in the future.

  • Opting out of accepting Cookies

    If you choose to opt out of accepting our Cookies, some functions may appear broken because of the way our site operates. Please understand that your experience may not be as smooth or as enjoyable as we aim to deliver to all of our visitors though the overarching site will continue to work.

    If you still decide to opt out, you have two options:

    You can adjust the settings on your internet browser to prevent cookies being downloaded. How this is done varies according to which browser you are using, and we recommend you refer to the appropriate online help guides.

    You can opt out of receiving specifically those cookies we use to track how people are using our site. Details of how to disable the Google Analytics cookies can be found on our Cookie Page.

  • Cookie Page

    There are two types of Cookie:

    Session Cookie

    Session Cookies are temporary. They allow ODL to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

    Persistent Cookie

    These cookies are set on your first visit to the ODL website. They last longer than the duration of your stay and are used to help us understand which parts of our sites are regularly visited and how we can improve the service we deliver.

    Functions

    Cookies also have, broadly speaking, four different functions and can be categorised as follow: ‘strictly necessary’ cookies, ‘performance’ cookies, ‘functionality’ cookies and ‘targeting’ or ‘advertising’ cookies. ODL will use the term ‘Targeting’ when describing this function.

    Strictly Necessary

    Strictly Necessary cookies are essential to navigate around the ODL websites and use its features. Without them, you wouldn’t be able to use basic services like registration or the shopping basket. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

    Performance

    Performance cookies collect data for statistical purposes on how visitors navigate the ODL websites; they don’t contain personal information such as names and email addresses and are used to improve your user experience of our website.

    Functionality

    Functional cookies allow our visitors to customise how our website looks for them: they can remember usernames, language preferences and regions. On other websites they can be used to provide more personal services like local weather reports and traffic news.

    Targeting

    Targeting cookies are used to deliver advertisements more relevant to you but can also limit the number of times you see an advertisement and be used to chart the effectiveness of an ad campaign by tracking users’ clicks. They can also provide security in transactions.

  • Cookies We Use

    To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

    To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

    To find information relating to other browsers, visit the browser developer's website.

    We also log visitors' domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the site. This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.

  • Disclosures of your Personal Data

    We may share your personal data with 3rd parties for the purpose of providing our services and products or if we are required to by a regulatory requirement. For example sharing test results of infectious diseases like COVID-19 testing with PHE. Some of our tests may also be processed by third party companies with whom we will share your personal data. Our authorised data processors are subject to comprehensive due diligence in-line with current data protection legislation.

    When acting as our authorised data processors, our service providers are required to only process data in accordance with our instructions, in line with this Policy, and are subject to appropriate confidentiality and security obligations.

  • Security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    Some of the steps we use to protect your information from unauthorised access, use or alteration and unlawful destruction, include where appropriate:

    • Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information, such as credit card details (SSL encryption is designed to make the data unreadable by anyone but us).
    • Limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access).
    • Putting in place physical, electronic, and procedural safeguards in line with industry standards.
  • Your Rights

    Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information, we hold about you.

    We commit to ensure that any data we process is correct and up to date. It is your obligation to make us aware of any changes to your personal information.

    In some situations, you may have the;

    • Right to be informed. This means that we must tell you how we use your data, and this is the purpose of this privacy notice.
    • Right to request access. You have the right to access the data that we hold on you. To do so, you should make a subject access request.
    • Right to request correction. If any data that we hold about you is incomplete or inaccurate, you are able to require us to correct it.
    • Right to request erasure. If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it.
    • Right to object to the inclusion of any information. In situations where we are relying on a legitimate interest (or those of a third party) you have the right to object to the way we use your data where we are using it.
    • Right to request the restriction of processing. You have the right to ask us to stop the processing of data of your personal information. We will stop processing the data (whilst still holding it) until we have ensured that the data is correct.
    • Right to portability. You may transfer the data that we hold on you for your own purposes.
    • Right to request the transfer. You have the right to request the transfer of your personal information to another party.

    Individuals can find out if we hold any personal information by making a 'right of access' request. More information can be found at https://ico.org.uk.

    If we do hold information about you, we will:

    • Give you a description of it;
    • Tell you why we are holding it;
    • Tell how long we keep in for and the lawful basis for doing so;
    • Tell you who it could be disclosed to; and
    • Let you have a copy of the information in an a commonly used electronic format, unless the individual requests otherwise.

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

  • Our Recruitment Process

    Omega Diagnostics Ltd is the data controller for the information you provide during the recruitment process unless otherwise stated. If you have any queries about the process or how we handle your information, please contact us at the above address or by email: gdpr@omegadiagnostics.co.uk

    What will we do with the information you provide to us?

    All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

    We will not share any of the information you provide during the recruitment process. The information you provide will be held securely by us whether the information is in electronic or physical format.

    We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for. Our legal basis for processing this information is legitimate interest.

    What information do we ask for, and why?

    We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than 3 months following the conclusion of the recruitment process. We will then destroy this data confidentially for any unsuccessful candidates.

    The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for, but it might affect the progression of your application to the next stage if you don’t.

    Shortlisting

    Our hiring managers shortlist applications for interview. If you are shortlisted for interview you will be required to bring photographic identification usually a passport to confirm your rights to work in the United Kingdom. The information will be retained on file for 6 months following the conclusion of the recruitment process. We will then destroy this data confidentially for any unsuccessful candidates.

    Conditional offer

    If we make a conditional offer of employment, we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.

    You will therefore be required to provide:

    • Proof of your identity – you will be asked to attend our office with original
    • documents, we will take copies
    • We will contact your referees, using the details you provide in your application, directly to obtain references

    If we make a final offer, we will also ask you for the following:

    • Bank details – to process salary payments
    • Emergency contact details – so we know who to contact in case you have an emergency at work
  • Changes to our Privacy Policy

    We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was updated on in July 2021.