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This site is available in English.
Definitions
"CNSLab" and "Cambridge Nutritional Sciences" are trading names of Omega Diagnostics Ltd. References to "Omega", “CNSLab”, "CNS", "Cambridge Nutritional Sciences", "the Company" or "us" shall mean Omega Diagnostics Ltd.
References to "you" shall mean the customer as stipulated on the order form either in your capacity as an individual or a Practitioner.
"Practitioner" shall mean a healthcare professional who provides healthcare treatment and advice to patients based on formal training and experience within their chosen speciality.
Prices and conditions of sale
The price of the test(s) quoted on the website are amended from time to time. All payment must be made in pounds sterling.
Payments made online
You may send your order via the online ordering system, including your payment card details.
Payment must be received in full prior to the shipping of any Sample Collection Pack or Home Test Kits. All prices quoted include VAT.
All transactions are governed by English law and any disputes will be decided by English courts.
Order Confirmation
When you send your order over the internet, CNSLab will send you an order confirmation by email. All order confirmations will be sent on or before (but no later than) delivery of your sample collection pack or home test kit.
Shipping
After your payment has been processed, we will forward you the necessary Sample Collection Pack / Home Test Kit needed. This should be dispatched within 5 working days depending on stock.
All despatch dates quoted are approximate only. All shipments are sent first class or by courier. No specific times will be allotted to delivery.
It is the express responsibility of you to inspect your order immediately upon delivery. You shall notify CNSLab within 7 days of delivery in respect of any damage to the Sample Collection Pack(s) / Food Detectiveshortfall or incorrect specification being delivered. If you do not notify CNSLab within 7 days following delivery, the order received shall be deemed in accordance with the order placed by you and completely satisfactory.
Delivery of your test results
CNSLab aims to deliver your Test Results within 10-15 working days of receipt by CNSLab of your returned sample(s). If CNSLab are unable to deliver your Test Results within 30 days, CNSLab will contact you using the means by which your order confirmation was sent, giving you details of the likely delivery date and giving you the option to cancel your order if you would rather not wait. If you decide to cancel your order, CNSLab will issue a refund of the full price of the Test(s).
Privacy
Any information that you or other users provide to CNSLab are subject to our GDPR policy which governs our collection and use of your information.
CNSLab will take all reasonable precautions to protect and preserve data details which can be found in our privacy policy.
The practitioner shall comply with all relevant data protection laws and regulations, including but not limited to data storage, obtaining consent, where applicable and sharing data with 3rd party processers.
Sample Retention Policy
Serum and Plasma samples are stored frozen and retained for a period of 1 month, in accordance with the Royal College of Pathologists Guidelines. Additional testing or re-tests will only be performed upon specific request by the client. Samples will be disposed of after this period by incineration.
Practitioner Undertakings
When promoting the use of any Product supplied by CNSLab, the Practitioner shall not use any advertising materials or promotional literature or make any Product claims without Omega's prior written consent. For the avoidance of doubt, the Practitioner shall not;
- make any claims which are false or misleading in relation to any Product supplied by CNSLab to the Practitioner in accordance with these terms or conditions;
- make any claims which are false or misleading which the Practitioner uses to promote any Product supplied by CNSLab including testing for the presence of IgG antibodies in the area of Food Intolerances or Food Sensitivities;
- make any written statement as to the quality or manufacture of the Products supplied by CNSLab without the prior written approval of Omega.
The Practitioner is responsible for the use of any Products supplied by CNSLab in accordance with any instructions contained therein (or supplied alongside the Products) and any additional rules or guidance from any regulator who the Practitioner is governed by.
Indemnity
The Practitioner agrees to indemnify, defend and hold Omega harmless against all costs, claims, proceedings, expenses (including reasonable legal fees) and damages resulting from the use of any Product supplied by CNSLab to the Practitioner which arise as result of the Practitioner’s breach of its Undertakings under these terms and conditions, unless such costs, claims, proceedings, expenses or damages result from a gross negligent or wilful act of Omega.
Order Cancellation and Refund
All orders may be cancelled and refunded prior to the issue of the sample collection pack(s) or Home Test Kit(s).
Under the Distant Selling Regulations you may cancel the order within 14 days following the date it was received. To do Under the Distant Selling Regulations you may cancel the order within 14 days following the date it was received. To do this you must either notify CNSLab by email or send a letter to the address provided on the website informing CNSLab that the order is being returned under the "14 day cooling off period". A refund will be made within 30 days of receiving the cancellation request. Further details of the Distant Selling Regulations can be found at www.gov.uk/online-and-distance-selling-for-businesses/overview
Refunds will not be given after the sample collection pack(s) or Home Test Kit(s) has been used successfully.
In purchasing our products, you are agreeing with our terms and conditions and therefore agree not to sell Food Detective, FoodPrint Kits or any of the other tests we offer outside of England, Scotland and Wales.
Test Results
CNSLab provides support on test results and where necessary will also advise the assistance of a professional health care provider. CNSLab test results service is not a substitute for medical advice. Any concerns should be referred to a medical doctor.
Disclaimer
CNSLab will not accept responsibility for any inaccurate results and all results should be followed up by a healthcare professional. CNSLab makes no representations or warranties regarding the processing of any samples including, without limitation, as to the results, accuracy or reliability of any Product or subsequent testing or analysis.
Liability
Nothing in these terms shall limit your payment obligations under this contract.
Nothing in these terms limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence or fraud or fraudulent misrepresentation.
Subject to the foregoing paragraphs under this section, CNSLab's liability under these terms shall not exceed £100 (one hundred pounds sterling).
The following types of losses are specifically excluded under these terms:
- Loss, delay or damage to a sample while in transit;
- Any injury suffered by you (or your customers) as a result of using the Products (unless such product is shown to be defective);
- Failure by you to use any Product in accordance with the instructions and good industry practice;
- Failure to provide a sample for analysis within the period specified;
- Delay to the provision and/or availability of results;
- loss of profits;
- loss of sales or business;
- loss of agreements or contracts;
- loss of anticipated savings;
- loss of use or corruption of software, data or information;
- loss of or damage to goodwill;
- indirect or consequential loss; or
- losses incurred by you arising out of or in connection with any third party claim against you which has been caused by our act or omission. For these purposes, third party claims shall include demands, fines, penalties, actions, investigations or proceedings including those made or commenced by subcontractors, personnel, regulators and your customers or patients.
Events Outside Our Control
CNSLab shall not be held responsible for any delay in services provided or for late or non-delivery due to the event of a natural disasters or any other events of force majeure.
Third Party Rights
These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term contained herein (whether express or implied).
Complaints Procedure
Any complaint regarding our goods or services should sent in writing or via email:
CNSLab
Eden Research Park,
Henry Crabb Road, Littleport,
Cambridgeshire CB6 1SE
Email: [email protected]
On receipt we will do all we can to resolve any issue promptly.
Legal Information
“CNSLab”, "CNS" and “Cambridge Nutritional Sciences” are trading names owned by Omega Diagnostics Ltd (“Omega”) whose registered office is at:
C/O Shepherd & Wedderburn LLP
9 Haymarket Square
Edinburgh
EH3 8FY
Registered number SC107178
Any reference to CNSLab in these terms and conditions applies to Omega Diagnostics Ltd as the legal trading entity.
All transactions under CNSLab testing service are governed by English law and are subject to the jurisdiction of the English courts.
Contact Information
Omega Diagnostics
Eden Research Park,
Henry Crabb Road, Littleport,
Cambridgeshire CB6 1SE
Tel: 01353 863279 Fax: 01353 863330
Email: [email protected]
Last updated October 2023