Corporate social responsibility
OUR SOCIALIMPACT
We believe that our business principles should permeate, wherever appropriate, into policies, work ethics and practices throughout the whole organisation.
Our business in action
CNSLab is a service operated by Omega Diagnostics Ltd. We strive not only to be a good employer, but a good neighbour, partner and supplier. As a business, we work with all our stakeholders, including our employees, customers and suppliers, to ensure that any impact we make on the world is for the better.
Our products
We take care and immense pride with every single product we manufacture.
Coupled with our stringent ISO accredited quality processes which ensure complete confidence, our products are underpinned by credible science and have made a difference to countless lives across the globe.
Our customers
We pride ourselves on high levels of customer service and satisfaction. We believe this is paramount to sustaining and developing our customer base. We feel privileged to have a business that has grown primarily through reputation and we are very grateful to all of our customers for their continued support. We use Google reviews, Trustpilot and a ‘secret shopper scheme’ as customer feedback tools, and we are proud to achieve excellent results and feedback.
Our staff
We want to provide a workplace where our employees feel encouraged, inspired, valued, supported and connected. Most of our staff are based in our head office just outside Cambridge. Our open plan office environment helps promote communication, collaboration and team spirit. We encourage and fund employees to continue their learning and development with both in-house and external training.
We are proud to have a representative workforce, Board and Leadership team. The business benefits from a diverse range of cultures and nationalities. The average length of service across the company is five years.
The environment
We believe we have a responsibility to identify, manage and minimise any negative impact as effectively and efficiently as possible. We look at both the products we use and those we recommend to our customers. We also carefully look at our consumption of materials, encouraging recycling rather than disposal.
